Refund Policy

By purchasing any virtual product on our Website, you agree to the terms of this Policy.

Virtual Products

Description

Our Website offers virtual products for sale, specifically [Swills Premium], [Swills Standard] and [Swills Basic]. These virtual products are intangible and do not involve physical delivery.

Refund Eligibility

Due to the nature of virtual products, we generally do not offer refunds once a purchase is completed. However, we understand that exceptional circumstances may arise, and we will consider refund requests on a case-by-case basis.

Refund Requests

If you believe you are eligible for a refund, please contact us within 2 days of the purchase date. In your refund request, provide your order details and a brief explanation of why you are seeking a refund.

Non-Refundable Situations

Change Of Mind

We do not offer refunds for purchases made due to a change of mind or if you no longer want the virtual product.

Lack of Performance improvement

We do not accept refunds due to a lack of performance improvement, including FPS, network and input lag, experienced on your system. Swills can not guarantee a quantitative improvement in FPS or performance.

Product Compatibility

It is your responsibility to ensure that your system and environment are compatible with the virtual product before making a purchase. We are not responsible for compatibility issues that arise after the purchase.

Delivery

We do not accept refunds due to the product not being delivered instantly.

Processing Refunds

Approval

Refunds are subject to approval based on the specific circumstances of each case.

Refund Method

If a refund is approved, it will be processed using the same payment method used for the original purchase.

Changes To This Policy

We reserve the right to modify or update this Refund Policy at any time. The "Last updated" date at the top of this page indicates when the Policy was last revised. Your continued use of the Website and purchase of virtual products after such changes signifies your acceptance of the updated Policy.

Contact

Should you have any questions about our refund practices or this Refund Policy, please email us at contact@swills.club.